Computer icon by Ben Fleming

IT at Don

Information Technology at Don College

Student Operated Help Desk

Students studying VET "Information Technology" at Don College operate this IT support desk as part of their training.
It is a simulated work environment which offers free general computer maintenance and support for Don staff and students.

The help desk aims to provide an authentic learning environment where students can take part in realistic workplace activities, experience a variety of scenarios, use industry standard equipment and systems, and probably most importantly - develop interpersonal skills by dealing with real clients.

We can help with issues such as:

Student fixing a computer

Any issues that can't be resolved, can be passed on to the Campus IT Support Staff.


Computer Lab - 1 Feb 2021

Information Technology is everywhere! It's a part of every industry, and it is an industry in itself.

We aim to give students a broad set of skills useful in the IT industry including: communication, documentation, troubleshooting, and problem-solving skills.

As part of their studies, students work on the "Student Operated Help Desk", a simulated work environment that provides IT support for staff and students.

Students complete tasks such as building computers, setting up servers, creating networks, writing code, designing websites, editing video, communicating with clients, and more.

The course content is informed by the local IT industry to ensure that what we teach is actually what happens in the IT workplace.

Students study Certificate II or Certificate III in Information Technology, and the Cisco IT Essentials course.

Cisco Academy Nationally Recognised Training


ICT20120 Certificate II in Applied Digital Technologies

This qualification provides the foundation skills and knowledge to use basic applied digital technologies. The qualification is designed for those developing the necessary skills in preparation for work or further study. You will carry out a range of tasks such as using and installing software, video editing, building and repairing PCs, virus scanning, and creating wireless networks.

ICT30120 Certificate III in Information Technology

This qualification reflects the role of someone who is competent in a range of ICT roles, including basic cyber awareness, IT support services, networking, programming, and systems administration. You will apply broad sets of skills including critical thinking and customer service skills to support a range of technologies. Graduates may obtain work as an IT Support Officer or Computer Technician.

Cisco IT Essentials

This is an industry recognised qualification that you can study along side your Certificate.
Don College is a Cisco Academy, and you teacher is a qualified IT Essentials Instructor.
Imagine building a computer then connecting it securely to a network. This exciting first step could lead to a rewarding IT career. Because a sure way to excel—no matter which area of IT you choose—is to learn the right computer fundamentals. IT Essentials covers this as well as shares the career skills needed for entry-level IT jobs. You’ll enjoy working with Cisco Networking Academy advanced simulation tools and having multiple hands-on labs that hone your troubleshooting skills. No prerequisites or computer knowledge required. You can find out more more about Cisco IT Essentials here...